Popular Articles
What are Schmitt-Thompson triage protocols?
The Schmitt-Thompson protocols are the gold standard of triage protocols developed by Doctors Barton Schmitt and David Thompson. They are used by telehealth nurses for dispositions on patient care. Nurses use the protocols to address patient symptoms ...
Opening a closed Triage Note or Ticket
Opening a closed Triage Note or Ticket There is no option to re-open NOTE if the note is properly closed. However, there is a button to RE-OPEN call ticket. Which is found in the HISTORY tab. The timeframe to reopen a triage note may different based ...
Incorrect demographics entered in completed Triage Note
My Triage Note has the wrong demographics, wrong patient DoB, what do I do? The simplest solution is to add to the incorrect note, Additional Notes (found at the very bottom of the Triage Note), mention the corrected demographics information. ...
Doctor Line, option 3 for Nursing Manager Hangup
Doctor Line, option 3 for Nursing Manager Hangup There are a few possible causes. 1- The AA Manager On Call practice either has nobody on call. 2- The doctor which is on call, which is a nurse manager, has no "OTHER" phone number in the doctor ...
Nurse unable to start the triage of a ticket.
Nurse says they are unable to start the triage of a ticket. The ticket would look similar to this log: History : 2019-00-00 18:53:50 : Created by Answering Service API from Southern Voices by apisv -SYSTEM has changed PRIORITY from 1 to 50 by word ...