504 Gateway Timeout

504 Gateway Timeout

I'm getting a 504 Gateway Timeout instead of the Triage Logic page. What do I do?


Report it to support@triagelogic.com, take note of the exact timestamp this occurred, and which site you were on. A screen shot showing all this information may be easier to submit.
Then refresh your page and continue to navigate the site normally. This is normally a very short timeout issue, and resolves right away.
504 Gateway Timeout means the database took too long to send information back to the website.
We constantly are trying to improve our services which includes ways to avoid this timeout issue, every report on this matter is important to us.


    • Related Articles

    • Secure Message Queue and ERROR Codes

      The Secure Message Queue (or Log) is where you can review current and recent secure messages. [image of the queue] There are multiple stages and error types. QUEUED = We still have this message in our queue, we will keep trying to sending a few times ...

    • RED NETWORK ERROR ON TICKET AFTER CLAIMING.

      Nurse reporting to receive a ticket with a RED ERROR MESSAGE. Sometimes even after completely a triage note. All correct information was filled in before the triage, then after closing out the triage note, the ticket view had this error. "assigned=0" ...

    • Error when logging on to site gave SOAP ERROR message about sms.cdyne.com servers

      Getting the following error when attempting to request a verification login PIN Fatal error: Uncaught SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://sms2.cdyne.com/sms.svc?wsdl' : failed to load external entity ...

    • CALL TIME DURATION DEFINITIONS

      There are so many short hand abbreviations of ways to count and calculate the encounters used in triage, what do they all mean? When you close a call ticket, call times are recorded into a separate database for easier reporting. There are multiple ...

    • Login Security Error "A security error has occurred, please go BACK or REFRESH the page - ERROR 1"

      After creating a new user or updating a user password, they are getting the following error on a login attempt. This is where the site is picking up some characters that lead to security breaches.  The cause is typically a special character in the ...