A physician reporting notifications are not being heard on their phone.

A physician reporting notifications are not being heard on their phone.

DEVICE or SERVICE issue here?
SERVICE:
Q: Is she receiving the text message?
Y: Adjust her settings on her phone in regards to receiving text messages.
N: Does she have the correct number in her doctor profile in the Call Center Site.
A: update her account with correct contact info that can receive an SMS.
DEVICE:
Q: Is the her device in silent mode when receiving text messages (SMS) ?
A : Turn off the silent mode. Confirm receiving a text message in general or from the SMS contact phone number has a sounds set on device.

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