API to look up who is OnCall results in sitecode then "00000"

API to look up who is OnCall results in sitecode then "00000"

When you use the API to look up which doctor is OnCall based on &pr=, full practice name, and the result comes up with a five zeros.
21100000
The cause is multiple practices with the exact same name exists in the system, even disabled practices.
To prevent the issue, please always rename a disabled practice by putting a note in the practice name at the end "DISABLED". This wlll indicate even in reporting that that practice is currently disabled and not take any new calls.
If a practice needs to be re-enabled, that was previously disabled, and no longer visible. Please submit a request to support so we can re-enable to original practice, rather than having duplicates.
To solve the issue, please contact support with providing the affected practice name.

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