API v2 Answering Service API
Please contact support@triagelogic.com to get your credentials and encryption key and correct urls for your account.
Environment Connections
QA (Stable) - Live data
$server_url: https://mtc-qa.my247healthcare.com/cc/modules/apiv2
$server_url: https://mtc.my247healthcare.com/cc/modules/apiv2
Token Create Post Parameters:
Post URLs
Client Overview
1. Token Create
We are using a token based API. For this you have to create a token and send this token when calling the API. This token will be validated up to two hours from the user's last activity. To create a token, you have to call the Token Create API with a username and encrypted password. For Encryption & Decryption of the password we are using openssl_encrypt & openssl_decrypt method, where a key is required, this key value is only known Sender to Receiver.
2. Ticket Submission/Answering Service
To create a new ticket you must send the token in the POST.
3. Ticket Status
A ticket status can retrieved using the Token and TicketID
Developer Notes
Password Encryption Decryption Tool (or do this on your server code below.)
CipherMethod = “aes-256-cbc”
https://dev.my247healthcare.com/encrypt.php?p=password&c=cypher&k=key
&c and &k not needed if using the following defaults.
Example of creating your own password encryption function in PHP.
public static function EncryptionCustom($Str='')
if(isset($Str) && trim($Str)!='' )
{
$CipherMethod=CosmicConfiguration::CipherMethod;
$EncryptionDecryptionKey=CosmicConfiguration::EncryptionDecryptionKey;
$iv = openssl_random_pseudo_bytes(openssl_cipher_iv_length($CipherMethod));
$encrypted = openssl_encrypt($Str, $CipherMethod, $EncryptionDecryptionKey, 0, $iv);
$data= base64_encode($encrypted . '::' . $iv);
return $data;
}
else
{
return '';
}
}
public static function DecryptionCustom($Str='')
{
if(isset($Str) && trim($Str)!='' )
{
$CipherMethod=CosmicConfiguration::CipherMethod;
$EncryptionDecryptionKey=CosmicConfiguration::EncryptionDecryptionKey;
list($encrypted_data, $iv) = explode('::', base64_decode($Str), 2);
if(isset($encrypted_data) && $encrypted_data!='' && isset($iv) && $iv!='')
{
$data= openssl_decrypt($encrypted_data, $CipherMethod, $EncryptionDecryptionKey, 0, $iv);
return $data;
}
else
{
return '';
}
}
else
{
return '';
}
}
Please check back to this document as we add additional details each week.
ERROR CODES
Related Articles
Answering Service API error codes
200 = Success 405 = No Access to this practice. 406 = Invalid doctor code. 407 = Missing complaint. 408 = Insufficient access to use API 409 = Database query failure. 410 = Invalid DoB format. 411 = This (dc=) doctor does not have Secure Messaging ...Why are some calls coming into Unassigned as Answering Service practice?
Why are some calls coming into Unassigned as Answering Service practice? These calls are being created from an external API connecting to the Call Center application in order to create the tickets. When the calls appear to be attached to ANSWERING ...Tickets from Answering Service API are coming in under the incorrect practice and doctor.
Tickets from Answering Service API are coming in under the incorrect practice and doctor. Many answering services uses Triage Logic Call Center API to submit tickets from their software to Triage Logic software. Sometimes a ticket may come through ...API v1 Setting up a new Answering Service company
Ensure the Answering Service Company has the latest API document (attached). On the CC site, have "Answering Service" practice created and enabled. Create the user account for the API service to use. Have the "COMPANY" field entered as the actual ...User Access for Answering Service Agents and Managers.
Answering Service users should only have access level : Practice Manager/Edit. Flags : Intake Agent, Queues (manager role), Practices : Never ALL, should be the ones they service.