Are there different sets of protocols for office-hours and after-hours care dispositions?

Yes. We currently offer both versions to any healthcare provider that needs them. The office-hours protocols are more appropriate for daytime use, when doctors are in and available to see patients if needed. After-hours protocols are longer, more extensive, and more detailed so that responding nurses can make decisions even when a doctor is not available. Contact us to get started.

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• What are Schmitt-Thompson triage protocols?

  The Schmitt-Thompson protocols are the gold standard of triage protocols developed by Doctors Barton Schmitt and David Thompson. They are used by telehealth nurses for dispositions on patient care. Nurses use the protocols to address patient symptoms ...

• Are telephone triage protocols free?

  The authors of these triage protocols charge a licensing fee in order to access them. However, TriageLogic offers a 30-day free trial to allow physicians to evaluate them. Contact us to get started.

• How often are triage protocols updated?

  These protocols are reviewed regularly as new medical information becomes available. For example, they were updated weekly during the COVID pandemic to address symptoms and vaccine-related questions. They’re also evaluated and updated annually by an ...

• Who are Drs. Schmitt and Thompson?

  As a pediatrician, Barton Schmitt, MD contributes to office-hours and after-hours protocols focused on child symptoms and severity. He wrote the first book in this area back in 1980, and currently serves as Professor of Pediatrics at the University ...

• Do triage protocols include the option for a nurse to set up a Telehealth visit with a doctor?

  Yes, especially since the COVID-19 pandemic. More recently, protocols have been updated to allow telehealth nurses to verify patient telehealth eligibility and schedule telehealth appointments with their providers.