Bring back a disabled or deleted practice.

Bring back a disabled or deleted practice.

How do I bring back a previously removed practice from the system?
As to our system policies, all data must be retained. Therefor every practice and doctor entered is also retained. They are disabled when "deleted" button is pressed. 
This will not really remove the data, but just make the associated practice unavailable to be selected and used by the system.
Occasionally, a practice comes back and you want to re-enable it, instead of re-entering all their information a second time.
We do recommend having it re-enabled, rather than having multiple copies of the same practice in the system, even if they are not visually available.
Currently a disabled practice is not directly able to be re-enabled, but we can help!
Please send us an email to support@triagelogic.com, please include the practice name and we'll gladly re-enable the practice, and associated doctors as they were last active.





    • Related Articles

    • Deleted Practices are deleted or/and NOT disabled.

      A disabled practice, is never deleted, but can be "permanently disabled". When you click DISABLE or DELETE practice from Practice Manager, it goes into a "DISABLED" state (prac_status=1), and shows in the bottom of all drop down selections. But does ...
    • Delete a never used user account.

      If I make a profile for a user in our system and they NEVER use the system is there ANY way to delete their profile? I made one last week and this person will never be in the system.  This happens on occasion.  We have others we have made that are ...
    • How do I REMOVE or DELETE a user account?

      How do I REMOVE or DELETE a user account? Since the Call Center software houses ePHI, every active user can not be removed from the system, to keep the trailing access logs in tack. We can only delete accounts that were never finished the set up ...
    • Can I delete a triage ticket that is not needed?

      The Triage Logic Call Center software is not designed to remove any practices triage tickets, regardless of test calls and mis-entered information. However, if a ticket is not required to be part of the system, it is recommended to move that ticket ...
    • Practice Name not saving

      If you are trying to update or create a new practice name, and the name is not saving. This is most likely due that the practice name already exists in the database. The name only can be used once for historical reasons. If a practice that exists ...