SMS not working. Not receiving Secure Message. Not receiving Verification PIN to login.

SMS not working. Not receiving Secure Message. Not receiving Verification PIN to login.

Reported issues of physician or user (for verification code) not getting SMS from a Call Center site.
It is possible there is maintenance on the telecom level. Triage Logic does get frequent notices of anticipated short period of outages. Typically this issue is self resolved within minutes, worst case within the hour.
If the problem persists, and all other checks of confirming this originating SMS number is not being blocked by the physician on their phones.
Please report the cel number and timestamp, and type of SMS sent and escalate to Server Support to confirm with SMS Gateway logs to determine the specific issue.


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