Call Recordings Access

Call Recordings Access


If a user has the "CALL RECORDING" check box in their user profile, they user no matter what access can listen to the call recordings.
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PRN, if a user has that check-box + Admin or SuperAdmin, they can listen and download all three recordings.

PhoneRN, if a user has that check-box + SuperAdmin ,they can listen and download all three recordings.

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if the user does not have either, they can see that there is a recording, but can not do anything about it. This is exact same feature as we had in production before the upgrade. Nobody will panic.

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Triage Logic employee policy and goes to PRN's policy, nobody is permitted to download and store the recordings without permission, it is an action of the employee, rather than a technical limitation.