If a user has the "CALL RECORDING" check box in their user profile, they user no matter what access can listen to the call recordings.
PRN, if a user has that check-box + Admin or SuperAdmin, they can listen and download all three recordings.
PhoneRN, if a user has that check-box + SuperAdmin ,they can listen and download all three recordings.
if the user does not have either, they can see that there is a recording, but can not do anything about it. This is exact same feature as we had in production before the upgrade. Nobody will panic.
Triage Logic employee policy and goes to PRN's policy, nobody is permitted to download and store the recordings without permission, it is an action of the employee, rather than a technical limitation.
How do I get a call recording where the doctor called into our Doctor Line services? Submit or direct a support ticket and send us a support ticket by emailing support@triagelogic.com or filling out the support form. Please get the most specific time ...
Call recordings not showing up from backup site. If calls were made from the backup site and still have not appeared to be attached to the closed tickets, please contact support to get them attached. Calls from inbound calls are all recorded, but are ...
We are not able to listen or see icon for recordings of calls from the past weekend. Have not seen any recordings since Saturday last night. In order to ensure the best performance of the calling software over the weekend, call recordings are not ...
C2C & How to Report a Problem WHAT IS CLICK 2 CALL - Calling a patient and recording the call is required by the Telephone Triage team to use on every call when communicating with patients. We call this CLICK TO CALL, or in shorthand referred as ...
All v0.9.9 release notes: Release Issue Tag Title 2021-JULY CC0-I249 CORE QUEUE flag giving in direct access to Notes from History 2021-JULY CC0-I247 Profile PROFILE UPDATE SELF removed protocol browser version 2021-JULY CC0-I246 CORE LOGIN LOGO ...