Call stuck in Unassigned Queue, possible issue with submitting the ticket

Call stuck in Unassigned Queue, possible issue with submitting the ticket

Sometimes a ticket will end up literally stuck in the Unassigned Queue, where as nobody can claim the call to close it out.
This is not a bug, but a backup precaution to prevent idle tickets from the Answering Service from not being completely lost, which can lead to patient care issues.
If a ticket does show up similar to this:
There is a quick solution:
First check the ASSIGNED QUEUE, typically a nurse manager can "TAKE CALL" right away. Enter dummy info change practice to a test practice and close out the ticket.
If this step is unavailable to you, please send Triage Logic Support support@triagelogic.com an email with the site you see this ticket on. We will remove it by FORCING the ASSIGNING of the ticket, then close.

 
&action=assigntake


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