Can I delete a triage ticket that is not needed?

The Triage Logic Call Center software is not designed to remove any practices triage tickets, regardless of test calls and mis-entered information.

However, if a ticket is not required to be part of the system, it is recommended to move that ticket to a "test" practice to remove the records from the incorrect practice. 

Remove any PHI that may have been entered into the ticket.

You can do this on any open ticket, and even closed ticket in the HISTORY.

Additionally, every step taking in changing a ticket is logged and can not be removed.

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