Ghost Tickets (can't be opened or assigned out of queue)

Ghost Tickets (can't be opened or assigned out of queue)

A guide to fixing stuck tickets or escalating to IT.

    • Related Articles

    • Transfer ticket from Assigned to MyCalls

      Transfer ticket from Assigned to MyCalls. ASSIGNED CALLS view, is all tickets not including yours, that you have access for. A supervisor can overview active triage calls. If you are unable to take a call from the ASSIGNED queue, then your supervisor ...
    • UNASSIGNED QUEUE NOTIFICATION FEATURE

       Is there a work around for this? Are you able to create an audible notification system for when a patient is in the unassigned que so we don’t have to babysit the page. It is very difficult to work on other things or another call and keep the ...
    • QUEUE color customization for a practice.

      Each practice can have a customized assigned color of the font to use in any of the queues. Color coding can be used for multiple reasons, however the most common purpose is to color code the ticket according to the practice (or location of a ...
    • User Access to SEND TO (FAX) Queue which shows faxes to all practices in system

      User Access to SEND TO (FAX) Queue which shows faxes to all practices in system. You see this queue if you have "ADMIN" access level. Which should be only users which have ALL Practices, typically these are just the nurses. This issue is resolved in ...
    • Call stuck in Unassigned Queue, possible issue with submitting the ticket

      Sometimes a ticket will end up literally stuck in the Unassigned Queue, where as nobody can claim the call to close it out. This is not a bug, but a backup precaution to prevent idle tickets from the Answering Service from not being completely lost, ...