FEATURE: Site Option to Reopen a closed call Ticket

FEATURE: Site Option to Reopen a closed call Ticket

Site config option to re-open a closed ticket.
Not all deployed releases have this feature enabled, and if enabled will have their specific requirements on how to adjust the setting. Taking into consideration of reporting. The re-open time can not be greater than reporting time. By default a note is reported on 8 hours after it is closed, but can be also may be configured differently specific to organizations requirements.
The following site settings belong in the site config file to give the ability to the users to reopen their own closed tickets within 2 hours of closing.
In order to give access to super admin or other access level to re-open anyones tickets, the second option should be equal to the numerical value requested and permitted by the organization authority.
$_SESSION[cfg_ticket_reopen_time]=7200;//2hours
$_SESSION[cfg_ticket_reopen_access]=false;//lowest access that can re-open a ticket that is not theirs