Create a new Call Center Application User Account

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• API v1 Setting up a new Answering Service company

  Ensure the Answering Service Company has the latest API document (attached). On the CC site, have "Answering Service" practice created and enabled. Create the user account for the API service to use. Have the "COMPANY" field entered as the actual ...

• How do I REMOVE or DELETE a user account?

  How do I REMOVE or DELETE a user account? Since the Call Center software houses ePHI, every active user can not be removed from the system, to keep the trailing access logs in tack. We can only delete accounts that were never finished the set up ...

• Should we Change user account information?

  Should we Change user account information? Most of the past records are converted to the new username, however not ALL data points will change. If you change the name on a profile, it will change all records within your system.  Meaning any record ...

• How do I support the logon process for users under me?

  How do I support the logon process for users under me? Whether you are new to Triagelogic software, or whether you've been around a while, it's always good to learn something new or brush up on the basics.  Within our My247Healthcare application, ...

• Call Recordings Access

  If a user has the "CALL RECORDING" check box in their user profile, they user no matter what access can listen to the call recordings. PRN, if a user has that check-box + Admin or SuperAdmin, they can listen and download all three recordings. ...