Triage Logic Call Center solution software can have an unlimited number of custom queues. The default and required is "UNASSIGNED" This queue can be renamed per site as to organizations work-flow requirements.

Any custom queue created, will have a button in the MY CALLS detail ticket view of any ticket to be able to send that ticket to any one of the other available queues, including sending the ticket back to the original "UNASSIGNED".

Submitting a ticket from the INTAKE screen will give the agent the ability to select which queue the ticket belongs to. However, external APIs can not do this.

If you organization requires an additional custom queue. Please get in contact with Triage Logic Support to get more information and get your queues set up.