USER GUIDE: Site Not Working - Disaster Recovery Instructions
If your site is not loading, please use the following link before reporting an outage:
https://downforeveryoneorjustme.com/
If your site is truly down:
Switch to your backup (alt) site
If your alt site is locked, anyone with admin permissions can unlock it. If you do not have admin permissions, please contact your supervisor or internal IT support.
Send a notification to 911@triagelogic.com or contact your supervisor to do so
It is safe to work on your alt site while TriageLogic works to repair your main (production) site. The data on both production and alt is replicated so any calls taken or notes generated on alt will appear on production when it is available. This replication works in both directions so any calls that were in the production unassigned call queue when the site became unavailable will also be present on alt.
You should receive communication from our on-call IT staff so please check your email regularly. If you do not receive communication from us, don’t panic. Rest assured that we’re working on the issue. Stay on your alt site until you are told otherwise.
If both your production site and your alt site are truly down:
Send a notification to 911@triagelogic.com. Be clear that both of your sites are down so we are aware of the urgency of the situation.
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