Secure Messaging "ERR 3 : no match or expired"
Secure Messaging has multiple layers of security which must ALL be satisfied in order to open a secure message. Error 3 (ERR 3) does not indicate which of the criteria have not been met. Below is a list of items to verify.
- The Provider's profile is active.
- The Provider has a PIN in his account.
- Message code number is valid.
- The PIN entered matches the PIN in the profile.
- The message is not more that 72 hours.
Additionally, some users have reported other issues that cause a failure/error, particular when using Safari, the default browser on most Apple products.
We've had reports of too many safari tabs open causing issues with loading an additional tab. You may need to confirm all safari tabs are closed before opening a new message.
Related Articles
FEATURE : CUSTOMIZED SECURE MESSAGE WELCOME MESSAGE BY USER
A secure message welcome screen can have a custom welcome message based on the user who sent that message. This custom message will replace the sites configured default setting if the sender of the message has a custom setting in their user profile ...Secure Message Queue and ERROR Codes
The Secure Message Queue (or Log) is where you can review current and recent secure messages. [image of the queue] There are multiple stages and error types. QUEUED = We still have this message in our queue, we will keep trying to sending a few times ...Multiple secure messages or texts at same time, at once?
I'm seeing multiple pages or secure messages to the same physician all with the same timestamp as shown here in the ticket details. Ticket History : 2019-09-30 17:40:24 : Created by Answering Service API from Southern Voices by apisv 2019 09 30 ...How long can I still view my secure messages for?
How long can I still view my secure messages for? Each site has different settings for time frame on how long a secure message is available for a physician to read. By default this is set to 72 hours. Additionally there is also a time limit to view ...SMS not working. Not receiving Secure Message. Not receiving Verification PIN to login.
Reported issues of physician or user (for verification code) not getting SMS from a Call Center site. It is possible there is maintenance on the telecom level. Triage Logic does get frequent notices of anticipated short period of outages. Typically ...