C2C: Patient is leaving the nurse a voicemail message. Patients are calling my cell number back!

C2C: Patient is leaving the nurse a voicemail message. Patients are calling my cell number back!

Click-2-Call - Patients getting to Nurses Voicemail.
The patient is not calling the nurse back, the nurses phone number was never provided to the patient.
When a nurse is using C2C to contact the patients. Occasionally the patient may get the nurses voicemail, instead of the connected cal to the Nurse.
This is done by double clicking on the C2C button. Which the phone system picks this up as 2 different phone call requests.
The nurse will pick up the first, and possible get the PATIENTS VOICEMAIL or no answer at all.
While the patient is on the second C2C request, and the patient gets the NURSES VOICEMAIL or a failure to call.
SOLUTION:
If the nurse just clicks 1 time on the C2C icon button in the call center, this should not happen.
Another option is for the nurse disables their voicemail services on the phone line they use with C2C will avoid this.


6 Reasons why iPhone Goes Straight to Voicemail:

Reason 1. No Service / Airplane Mode

If the cell service of your network provider isn't that great in your area or if your phone is in airplane mode, your incoming call will automatically go to your voicemail.

Solution: Turn off your airplane mode or contact your network provider.

Calls going to voicemail on iPhone 12 Pro

Reason 2. Enabled "Silence Unknown Callers"

The iPhone has a feature called "Silent Unknown callers". If this feature is switched on your iPhone, your incoming calls from any other number than your saved contacts will go right to your voicemail.

Solution:

  • Go to "Settings" in your iPhone app
  • Tap on the "Phone" button

  • Tap next to "Silence Unknown Callers" to turn it off.

    Calls going to voicemail on iPhone


Reason 3. Enabled "Do Not Disturb"

One of the reasons why your incoming calls go straight to voicemail is Do Not Disturb.

Solution:

  • Go to "Settings" and then open "Do Not Disturb" tap next to it to turn it off.

    iphone goes straight to voicemail

Reason 4. Do Not Disturb While Driving

Starting from iOS 11, a new feature has been introduced that turns on the Do Not Disturb While Driving feature when your device senses that you are driving.

Solution:

  • Go to "Settings", tap on the "Control Center" option
  • On the "Customize Controls" option you'll see the "Do Not Disturb While Driving" button. Tap on it.

  • Open the Control Center on your iPhone and tap on the "Do Not Disturb" While Driving icon to turn it off.

    iphone calls going straight to voicemail

Reason 5. Announce Calls

This is more of a solution than the reason behind your calls going to voicemail on iPhone 12 Pro.

Solution:

  • Go to "Settings", and then tap on the "Phone" option.

  • Click on the "Announce Calls" option and choose "Always" from the list of options that appear on your screen.

    calls go straight to voicemail


Reason 6. Check For A Carrier Settings Update

Carrier Settings basically allows your iPhone to smoothly connect to your carrier's network and if these settings are not upgraded, you might face the problem of your calls going to voicemail.

Solution:

  • Navigate this path – "Settings" > "General" > "About".

  • If there is an option of "Carrier Settings Upgrade" in there, click on it to upgrade your carrier settings.

    phone goes straight to voicemail without ringing