TICKET CLOSE BUTTON: GREY vs GREEN button.
If you noticed the "GREY" on the CLOSE TICKET, rather than being "GREEN". This indicates a note is still open. Its a helpful warning the nurse has not yet closed everything before closing the ticket. Typically you can click on the "GREY"
"CLOSE TICKET", and close out the ticket, which also closes that note.
This step will also send that triage note to the default contact, therefor please open the note and close it out correctly if it is an invalid triage note encounter, and uncheck the default SEND TO option before leaving the note.
If the "GREY" button will not let you close your ticket. Please report the problem to support, then close your ticket by this work around.
Close all the open notes, and closed the note using a "NO PROTOCOL/GUIDELINE" (or which ever similar), and closed the note. Not making any other changes.
That "CLOSE TICKET" button will turn "GREEN", and you should now be able to close the ticket correctly.
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