HISTORY and NOTES tabs are not showing all the past calls
HISTORY and NOTES tabs are not showing all the past calls
There is a known existing bug where a limited access user to just one practice is not able to see their notes and tickets in the History and Notes tabs.
User has access to only 1 practices, her own. Additionally, the search and page filters do not work correctly either in these two sections in.
To get around this bug, grant the user access to their practice and a test practice.
Then they should be able to see those "missing" notes and tickets now, plus pagination will work.
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Call Center Software Release Notes for 1.0.0
Issue Prefix Title Severity Tags Module CC0-I295 SMS : Update Twilio configuration to client specific accounts. CRITICAL PATCH sms, twilio SMS CC0-I293 Google Authenticator integration NEXT RELEASE MFA MFA CC0-I292 DOCTOR: Entering new SECURE MSG ...Call Center Software Release Notes for 1.0.0
v1.0.0 Release date : Q1-2022 All patches and changes listed below from our legacy 0.9.9 since last deployed mid 2018. Issue Prefix Title Severity Tags Module CC0-I295 SMS : Update Twilio configuration to client specific accounts. CRITICAL PATCH sms, ...Call Center Software Release Notes for 0.9.9
All v0.9.9 release notes: Release Issue Tag Title 2021-JULY CC0-I249 CORE QUEUE flag giving in direct access to Notes from History 2021-JULY CC0-I247 Profile PROFILE UPDATE SELF removed protocol browser version 2021-JULY CC0-I246 CORE LOGIN LOGO ...How to use multiple tabs or sessions with Call Center software?
Triage Logic Call Center Software does not directly support the ability to safely use multiple tabs of the same login session. However it does support multi-session access setting, as each user login session needs to be isolated from each other. ...Limited Access : Trying to pull after hours note from last month without results.
I am trying to pull an afterhours note from last month, but I am unable to access the notes. Is there a way to change to search or do I not have access past a certain time frame? There is a known issue with the Call Center platform where if you only ...