How often are triage protocols updated?

These protocols are reviewed regularly as new medical information becomes available. For example, they were updated weekly during the COVID pandemic to address symptoms and vaccine-related questions. They’re also evaluated and updated annually by an independent board of physicians and nurses with experience in telephone triage, as well as from periodic recommendations made by doctors that use them.

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• Do triage protocols include the option for a nurse to set up a Telehealth visit with a doctor?

  Yes, especially since the COVID-19 pandemic. More recently, protocols have been updated to allow telehealth nurses to verify patient telehealth eligibility and schedule telehealth appointments with their providers.

• Are telephone triage protocols free?

  The authors of these triage protocols charge a licensing fee in order to access them. However, TriageLogic offers a 30-day free trial to allow physicians to evaluate them. Contact us to get started.

• What are Schmitt-Thompson triage protocols?

  The Schmitt-Thompson protocols are the gold standard of triage protocols developed by Doctors Barton Schmitt and David Thompson. They are used by telehealth nurses for dispositions on patient care. Nurses use the protocols to address patient symptoms ...

• What is Nurse Triage on Call?

  Nurse Triage on Call is an outsourced nurse telehealth service available to any healthcare provider, serving as an extension to their practice by answering patient calls and addressing their concerns after hours. It operates through TriageLogic’s ...

• What is MyTriageChecklist?

  This is nurse triage software that telehealth nurses can use when addressing patient caller symptoms. It incorporates Schmitt-Thompson protocols, documents all caller interactions, and shares this data with a provider’s in-house EHR.