Provider to Nurse Chat - Nurse Workflow
Overview
On Call providers will now have the option to chat with a nurse when a nurse sends them a secure text.
The chats are executed on a secure server, so you can discuss PHI.
All chats are “Ended” when the ticket is closed.
The chat is attached to the PTs record and documentation.
How it Works for Nurses
Nurse sends a secure text message as usual.
If the provider decides to use the chat function and sends a chat message, the green PT icon at the top on the page will blink green and red.
Clicking on the green icon will open the relevant ticket.
Once in the Ticket Details View, the blue “MD” icon will be flashing red.
Click on the MD icon to open the chat.
The nurse can converse with the provider as if in a chat room.
Once the MDs instructions are finished, the provider will end the chat.
At this point the nurse will not be able to continue the chat, but the provider can. Again the icons will flash if there is a new message.
Once the chat is closed by the MD, if the nurse has further questions, they will need to send a new secure text message.
The nurse will finish the call as usual and close the ticket.
Once the ticket is closed, the chat can no longer be reopened.
The chat log is available in both the PAGE LONG and TICKET DETAILS view by clicking on the “blue “MD” Icon in the CHAT column.
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