Opening a closed Triage Note or Ticket
Opening a closed Triage Note or Ticket
There is no option to re-open NOTE if the note is properly closed.
However, there is a button to RE-OPEN call ticket. Which is found in the HISTORY tab.
The timeframe to reopen a triage note may different based on organization configuration. By default this is set to 2 hours, and only the one who last had the ticket is able to re-open.
Change the settings so SUPERADMINS and/or ADMIN can re-open any ticket if required. Please contact support for further details.