Page Log screen doctor is not the exact same name as the doctor who was securely paged.
The page log screen is for internal use only, by us the Nurses and IT staff not by the Answering Service.
The doctor name is only for reference, is loaded by the contact method on the right hand side of the page log screen.
Meaning, if 2 or more "doctor" profiles have the exact same contact number or email address. Only the first one found in the database is shown in the log screen.
The exact doctor id is not stored in the page log, only the contacted number or email. Therefor a reverse look up is processed and the result is the first found in the system.
This is only noticed when the same contact number/email is identical and the name of the doctor is different. Yet, its the same destination.
Related Articles
Multiple secure messages or texts at same time, at once?
I'm seeing multiple pages or secure messages to the same physician all with the same timestamp as shown here in the ticket details. Ticket History : 2019-09-30 17:40:24 : Created by Answering Service API from Southern Voices by apisv 2019 09 30 ...FEATURE : CUSTOMIZED SECURE MESSAGE WELCOME MESSAGE BY USER
A secure message welcome screen can have a custom welcome message based on the user who sent that message. This custom message will replace the sites configured default setting if the sender of the message has a custom setting in their user profile ...Secure Message Queue and ERROR Codes
The Secure Message Queue (or Log) is where you can review current and recent secure messages. [image of the queue] There are multiple stages and error types. QUEUED = We still have this message in our queue, we will keep trying to sending a few times ...Tickets from Answering Service API are coming in under the incorrect practice and doctor.
Tickets from Answering Service API are coming in under the incorrect practice and doctor. Many answering services uses Triage Logic Call Center API to submit tickets from their software to Triage Logic software. Sometimes a ticket may come through ...Change user name on user profile.
If I need to change a user name within an existing profile what will happen to records that were created with the original user name. Will they merge together or will it be like two separate users? TECHNICAL PART In most places within the software ...