Red COMPLETE INTAKE Status of a closed ticket.

Red COMPLETE INTAKE Status of a closed ticket.


After 30 minutes of being INACTIVE and the ticket is still sitting in the INTAKE SCREEN, with a Patient Last name entered, the status will change to COMPLETE INTAKE. The agent closed the window without submitting the information. 
This feature was introduced in early v0.9.8 
If the agent was still on the screen, it will auto-submit to the QUEUE, instead of CLOSING, and show in the complaint the additional information that the ticket was not submitted correctly.
Both issues are similar, where-as the RED issue the user is no longer on the intake ticket view (by forcing closing the intake window).