Red COMPLETE INTAKE Status of a closed ticket.
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After 30 minutes of being INACTIVE and the ticket is still sitting in the INTAKE SCREEN, with a Patient Last name entered, the status will change to COMPLETE INTAKE. The agent closed the window without submitting the information.
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This feature was introduced in early v0.9.8
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If the agent was still on the screen, it will auto-submit to the QUEUE, instead of CLOSING, and show in the complaint the additional information that the ticket was not submitted correctly.
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Both issues are similar, where-as the RED issue the user is no longer on the intake ticket view (by forcing closing the intake window).