Secure Message Queue and ERROR Codes

Secure Message Queue and ERROR Codes

The Secure Message Queue (or Log) is where you can review current and recent secure messages.

[image of the queue]



There are multiple stages and error types.
QUEUED = We still have this message in our queue, we will keep trying to sending a few times a minute.
SENT = The SMS was sent out of our system, and the doctor has yet to read it.
WEB PICKED UP = Doctor has successfully read this message.
ERROR - 
ERROR #10 = Timed out, could not send to this number. Possible bad cel number.

This queue screen is to review current calls for a particular day.
To get a report of a timeframe of messages, please use the V5 report which provides a download CSV and additional filters on secure messages.


    • Related Articles

    • FEATURE : CUSTOMIZED SECURE MESSAGE WELCOME MESSAGE BY USER

      A secure message welcome screen can have a custom welcome message based on the user who sent that message. This custom message will replace the sites configured default setting if the sender of the message has a custom setting in their user profile ...

    • Multiple secure messages or texts at same time, at once?

      I'm seeing multiple pages or secure messages to the same physician all with the same timestamp as shown here in the ticket details. Ticket History : 2019-09-30 17:40:24 : Created by Answering Service API from Southern Voices by apisv 2019 09 30 ...

    • Answering Service API error codes

      200 = Success 405 = No Access to this practice. 406 = Invalid doctor code. 407 = Missing complaint. 408 = Insufficient access to use API 409 = Database query failure. 410 = Invalid DoB format. 411 = This (dc=) doctor does not have Secure Messaging ...

    • How long can I still view my secure messages for?

      How long can I still view my secure messages for? Each site has different settings for time frame on how long a secure message is available for a physician to read. By default this is set to 72 hours. Additionally there is also a time limit to view ...

    • Secure Messaging "ERR 3 : no match or expired"

      Secure Messaging has multiple layers of security which must ALL be satisfied in order to open a secure message. Error 3 (ERR 3) does not indicate which of the criteria have not been met. Below is a list of items to verify. The Provider's profile is ...