Doctor Not Receiving Texts
To be used by the Charge nurse if the On Call doctor is not receiving texts.
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Secure Message Queue and ERROR Codes
The Secure Message Queue (or Log) is where you can review current and recent secure messages. [image of the queue] There are multiple stages and error types. QUEUED = We still have this message in our queue, we will keep trying to sending a few times ...Multiple secure messages or texts at same time, at once?
I'm seeing multiple pages or secure messages to the same physician all with the same timestamp as shown here in the ticket details. Ticket History : 2019-09-30 17:40:24 : Created by Answering Service API from Southern Voices by apisv 2019 09 30 ...FEATURE : CUSTOMIZED SECURE MESSAGE WELCOME MESSAGE BY USER
A secure message welcome screen can have a custom welcome message based on the user who sent that message. This custom message will replace the sites configured default setting if the sender of the message has a custom setting in their user profile ...A physician reporting notifications are not being heard on their phone.
DEVICE or SERVICE issue here? SERVICE: Q: Is she receiving the text message? Y: Adjust her settings on her phone in regards to receiving text messages. N: Does she have the correct number in her doctor profile in the Call Center Site. A: update her ...SMS not working. Not receiving Secure Message. Not receiving Verification PIN to login.
Reported issues of physician or user (for verification code) not getting SMS from a Call Center site. It is possible there is maintenance on the telecom level. Triage Logic does get frequent notices of anticipated short period of outages. Typically ...