Transfer ticket from Assigned to MyCalls

Transfer ticket from Assigned to MyCalls

Transfer ticket from Assigned to MyCalls.
ASSIGNED CALLS view, is all tickets not including yours, that you have access for. A supervisor can overview active triage calls.
If you are unable to take a call from the ASSIGNED queue, then your supervisor should be able to see the "TAKE CALL" button here to take the call.
Then they would put it in the UNASSIGNED queue "SEND TO TRIAGE", for you to request and claim into your calls.

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