Unable to submit to this practice through Answering Service API because there is no DR code associated with this practice.

Unable to submit to this practice through Answering Service API because there is no DR code associated with this practice.

We are unable to submit to this practice through the api because there is no dr code associated with this practice. 
This practice does not have separate doctor code "&dc=".  This practice does not have doctor associated with.  In this case, you can not submit a ticket for a practice where there is no doctor profile set up. 
Please log into the Triage Logic web portal and create a doctor for this practice. If there is no intended real doctor, please create a doctor using generic references. A "fake" doctor to reference the entire practice.


    • Related Articles

    • Tickets from Answering Service API are coming in under the incorrect practice and doctor.

      Tickets from Answering Service API are coming in under the incorrect practice and doctor. Many answering services uses Triage Logic Call Center API to submit tickets from their software to Triage Logic software. Sometimes a ticket may come through ...

    • API v2 Answering Service API

      Please contact support@triagelogic.com to get your credentials and encryption key and correct urls for your account. Environment Connections DEVELOPMENT or Sandbox (Unstable) - Test data       $server_url: ...

    • Answering Service API error codes

      200 = Success 405 = No Access to this practice. 406 = Invalid doctor code. 407 = Missing complaint. 408 = Insufficient access to use API 409 = Database query failure. 410 = Invalid DoB format. 411 = This (dc=) doctor does not have Secure Messaging ...

    • Why are some calls coming into Unassigned as Answering Service practice?

      Why are some calls coming into Unassigned as Answering Service practice? These calls are being created from an external API connecting to the Call Center application in order to create the tickets. When the calls appear to be attached to ANSWERING ...

    • API v1 Setting up a new Answering Service company

      Ensure the Answering Service Company has the latest API document (attached). On the CC site, have "Answering Service" practice created and enabled. Create the user account for the API service to use. Have the "COMPANY" field entered as the actual ...