Unassigned Queue call stuck attached to a user.

Unassigned Queue call stuck attached to a user.

If a call is in unassigned queue, and is attached to another user, and you are unable to request that call. Follow these steps to force the system to let you take it.
WARNING: Only a SUPERADMIN or ADMINISTRATOR should do these steps.
Get REQUEST CALL LINK FROM UNASSIGNED:

https://....com/index.php?section=triage_queue&mode=home&action=requestcall&tid=TICKETID

Take the TICKET ID from the END of the url

Add it to the end of this URL

https://....com/index.php?section=triage_queue&mode=home&action=assigntake&tid=TICKETID

The call should now be in MyCalls. Please fill in all the blank required fields and close the ticket, or process it as a triage if still valid.