How to use multiple tabs or sessions with Call Center software?

How to use multiple tabs or sessions with Call Center software?

Triage Logic Call Center Software does not directly support the ability to safely use multiple tabs of the same login session.

However it does support multi-session access setting, as each user login session needs to be isolated from each other. Opening a new tab or window from the same browser will not give you an isolated user session, it will share the same login session.

When you do use multiple tabs for your work-flow, and you do open multiple tickets and or notes in multiple tabs, the last accessed ticket and or note will be the one getting updated before a next page reload.

Results in cross ticket/note contamination of data.

Example: You have two ticket tabs open, you switch back to the first opened one and create a new note. That note can be attached to the second ticket, rather than the expected ticket.

This technique of using the software is highly not recommended while TRIAGING PATIENTS.

To obtain multi sessions, you need to utilize true isolated sessions by using 1 session per domain, and per browser.

Using inPrivate(IE) or incognito(Chrome) is treated as another isolated browser session.

Using the backup site also uses its own session.

Additional sub-domains can be purchased to achieve this style of work-flow.