Yellow (or Blue) oncall information box - QUICK REMINDERS - MSG BOARD
How to update, change or remove the QUICK REMINDERS messages in the yellow (or blue) information box section.
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The QUICK REMINDERS come from the MSG BOARD. Only the one message, the latest can be shown at a time, all others would be ignored. Therefor delete the un-used messages, having the most recent available to be shown to the agents and nurses.
MANAGE -> MSG BOARD
If this section does not appear to you, either your account does not have access to make these changes, or your deployment does have this feature enabled.