Yellow (or Blue) oncall information box - QUICK REMINDERS - MSG BOARD
How to update, change or remove the QUICK REMINDERS messages in the yellow (or blue) information box section.
The QUICK REMINDERS come from the MSG BOARD. Only the one message, the latest can be shown at a time, all others would be ignored. Therefor delete the un-used messages, having the most recent available to be shown to the agents and nurses.
MANAGE -> MSG BOARD
If this section does not appear to you, either your account does not have access to make these changes, or your deployment does have this feature enabled.