Call Center Platform | Known Issues & Workarounds | Knowledge Base
Known Issues & Workarounds
Doctor Not Receiving Texts
To be used by the Charge nurse if the On Call doctor is not receiving texts. MD Secure Text Troubleshooting Guide
Ghost Tickets (can't be opened or assigned out of queue)
A guide to fixing stuck tickets or escalating to IT. Stuck Ticket Troubleshooting Guide
Charge Nurse Line Not Working
To be used by the Charge Nurse in case the MD to Charge Nurse line is not working. Charge Nurse Line Troubleshooting Guide