Call Center Software Release Notes v2.6.0

Call Center Software Release Notes v2.6.0

Release Date: 12/4/25

All Clients:
  1. Secure PDF, email, and PDF download improvements.
  2. Updated multiselect PDF design and visibility.
  3. Admin menu clickable again from A/S page.
  4. Coversheet address, practice messaging, and new message saving improvements.
  5. Ticket Add-Practice button no longer freezes.
  6. Gender dropdown standardized in call and note screens.
  7. Added HPI auto-fill configuration.
  8. Secure chat timezone corrections.
  9. Message Board fixes (save, delete, display).
  10. Password-error email fixes.
  11. Chronic Conditions now save when closing notes.
  12. Secure chat v2 enhancements (pagination, name formatting).
  13. Fixed secure chat reopening with closed tickets.
  14. Added labels for patient, caller, and gender.
  15. Added Click-to-Copy button for ticket pickup.
  16. Corrected RN name display in dialer logs.
  17. Fixed “Agree to Care Advice” button reverting.
  18. Fixed MD order saving.
  19. C2C Issue button reverting to default upon “save” corrected.
  20. Added placeholder in patient name field.
  21. Practice manager MD dropdown added.
  22. ADI protocol display fixed.
  23. Secure Message details now visible in closed ticket log.
  24. Added practice name in secure chat.
  25. Fixed fax direction when provider is blank.
  26. Ensured MD on Call can be reached from note view.
  27. Added IVR call details in ticket history.
  28. PDF SEND option only appears when a doctor email is selected.
  29. Live reporting stats re-enabled.
  30. Secure PDF email branding/logo updated.
  31. Added ticket survey interface.
  32. Added VoIP provider and outbound caller ID configuration options.
  33. Added fever, hydration, and activity fields to notes.
  34. Queue expiration display fixed.
  35. Education material email sending improved.
  36. Hiding Callback buttons in secure chat when no number is present.
  37. Added checks for missing file attachments.
  38. Fixed note and ticket field saving issues.
  39. Updated printable calendar doctor display.
  40. Reduced unclaimed ticket timer from 60s to 30s.
  41. Fixed DOB saving via AJAX.
  42. Added pagination to practice list.
  43. Protocol wiping issue during disposition change fixed.
  44. Added “None” display for blank patient names.
  45. Timezone display added for Additional Notes.
  46. Standardized date formatting across page log.
  47. Multiple improvements to ticket history (IVR details, logs, timestamps).
  48. Updated 3L and V5 report fields for accuracy.
Client Specific Changes:

      CHOA
  1. Fixed archive ticket visibility in MyTicket view.*
  2. Updated protocol keyword search performance.
  3. Fixed user profile issues.*
  4. Confirmed on-call table behavior for note archiving.
  5. Added DOB to patient dropdown fields.
  6. Fixed canceling IAQ mid way causing notes to break.
      UPMC
  1. Enforcing nurse on note selection filter (fixes nurse filter on closed notes)
  2. Show Respiratory status in PDF
  3. Fixed protocol overwriting behavior.
  4. Fixed canceling IAQ mid way causing notes to break.
  5. Fixed canceling IAQ mid way not erasing old IAQ for new ones. 
  6. Fixed changing Disposition on second protocol causes Data Corruption
  7. Fixed changing Disposition on a second protocol wiping out the first protocol selected. 
  8. Fixed Password reset via Phone or Email.
      CHKD​​
  1. Corrected disposition override behavior in reports.
  2. Fixed 3L report
  3. Remove "or Email" from Log in screens
  4. Fixed login works without looping or error
  5. V5 now pulls data for all days
  6. Password reset process behaves normally
  7. Protocol options load correctly

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