Login Security Error "A security error has occurred, please go BACK or REFRESH the page - ERROR 1"
After creating a new user or updating a user password, they are getting the following error on a login attempt.
This is where the site is picking up some characters that lead to security breaches.

The cause is typically a special character in the password which is not support in the version of call center site.
The good news, this is an easy fix.
Change their password without unsupported characters.
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