NO C2C CONNECTION MADE BUT MY VOICEMAIL IS FILLED UP WITH BLANK MESSAGES

NO C2C CONNECTION MADE BUT MY VOICEMAIL IS FILLED UP WITH BLANK MESSAGES

Click-2-Call - NO C2C CONNECTION MADE BUT MY VOICEMAIL IS FILLED UP WITH BLANK MESSAGES
The good news, the patient never got a call on these attempts, the bad news, you did, but your phone was blocking the calls.
When a nurse is using C2C to contact the patients. If every C2C attempt you are making goes directly to your voicemail, and you phone never rings. You're blocking the call. The C2C is coming primarily from a Toll Fee number. 
SOLUTION:
The most common way to permit the C2C to reach your cel phone, is to add the toll free number to your contacts.
If you phone service is set up to block all toll free numbers, you may need to contact your service provider for further assistance.


    • Related Articles

    • C2C: Patient is leaving the nurse a voicemail message. Patients are calling my cell number back!

      Click-2-Call - Patients getting to Nurses Voicemail. The patient is not calling the nurse back, the nurses phone number was never provided to the patient. When a nurse is using C2C to contact the patients. Occasionally the patient may get the nurses ...
    • Blank Faxes or no faxes received

      We received multiple faxed notes regarding patient calls over the weekend, but they are blank. Fax machines will stop the page text when there is an interruption with the phone line connection, such as someone pikcing up the phone, bad phone lines, ...
    • SECURED PDF is coming up black or blank

      If the SECURED PDF file can not be found on the secured server location. The result to the user would look similar to this. Error : "Failed to load PDF document", with the file name "mod_securefile.php". Please report this immediately to ...
    • Spell checker not working

      Spell check is no longer working for me in TriageLogic. Would you please see if  you can fix it. I reached out to our IT department and was told TriageLogic needs to fix the issue. Triage Logic does not have any "spell checker" feature with in the ...
    • Charge Nurse Line Not Working

      To be used by the Charge Nurse in case the MD to Charge Nurse line is not working. Charge Nurse Line Troubleshooting Guide