Nurse unable to start the triage of a ticket.
History : | 2019-00-00 18:53:50 : Created by Answering Service API from Southern Voices by apisv -SYSTEM has changed PRIORITY from 1 to 50 by word match. 2019 00 00 18:58:22 (EDT) NurseManager UNASSIGNED changed PRIORITY from 50 to 1 2019 00 00 19:27:44 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:29:02 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:29:07 (EDT) NurseManager UNASSIGNED changed PRIORITY from 1 to 150 2019 00 00 19:30:05 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:31:19 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:32:33 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:33:40 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:34:58 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:35:23 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:36:30 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:37:34 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:38:11 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:39:25 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:40:03 (EDT) NurseUser-CLAIMED TICKET 2019 00 00 19:43:56 (EDT) AnotherNurseUser-CLAIMED TICKET 2019 00 00 19:43:57 (EDT) AnotherNurseUser-SENT TICKET to MY CALLS ....... 2019 00 00 20:33:54 (EDT) AnotherNurseUser-SENT TICKET to complete. (closed=1567730034, status=complete) | |||
From the log, it shows she tried to claim it countless times, but never actually sent to MyCalls.It is possible her screen never really refreshed to show that it was already gone from the queue.
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